سياسة الاستبدال والاسترجاع

The policy of exchange and return is subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in some cases, for example, if the product you wish to purchase is unavailable, defective, or if the product was priced incorrectly, or if the order was found to be fraudulent. The website will refund what you paid for orders that are not accepted or canceled. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright laws. Goods exchange and return policy: 1- All products are exchangeable within a period not exceeding 3 days from the date of receipt of the order. 2- The customer bears the shipping costs for the return, which is 30 SAR, and the delivery fees paid are non-refundable (Sama 30 SAR, Aramex 30 SAR, representative 50 SAR). 3- Orders from outside Saudi Arabia are not eligible for return or exchange. 4- Returns must be submitted within 12 hours of receiving the order. 5- The order cannot be canceled once shipped. 6- Delivery charges are non-refundable if canceled after shipping. 7- In case of exchange, the shipping cost for both the return and the delivery of the replacement order is 50 SAR, paid by the customer. 8- If there is a defect or manufacturing error in the product, it will be returned after reporting it. Regarding cases where products are not returned: 1- When the return request is made after the specified time, which is 12 hours from the date of receipt and 24 hours from the issuance of the return receipt. 2- When the product has been used, damaged, or is not in the same condition as when received, or if the security sticker has been removed. 3- Consumed products that have been used. 4- Products that have been tampered with or had their serial numbers removed. 5- Products without price tags, labels, original packaging, or missing accessories. 6- Purchases made via Tabi and Tamara can only be exchanged. 7- Cash on delivery payments can only be exchanged. How can I recover my money if I received an item that is not in the correct shape or is damaged? When you receive the item in a damaged condition or different from what was selected on the website, you can return the item to us in the same condition you received it, with its original packaging, within 7 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately initiate the refund process, whether for the amount paid for the item or for the shipping and delivery fees. To contact customer service: 0555305001